Loyalty programs benefits and Customer loyalty among patrons of star rated hotels in Kenya: A moderated mediation model of experiential encounter and customer satisfaction

Citation:

Waari, D., Bonuke, R. & Kosgei, D., 2018. Loyalty programs benefits and Customer loyalty among patrons of star rated hotels in Kenya: A moderated mediation model of experiential encounter and customer satisfaction. International Journal of Economics, Commerce and Management United Kingdom VI, 4.