Does Relationship Quality Affect Customer Satisfaction when Service Failure Occurs? Evidence from Customers of Commercial Banks in Eldoret Town, Kenya

Citation:

Limo, P., Kimwolo, A. & Mohammed, Z., 2021. Does Relationship Quality Affect Customer Satisfaction when Service Failure Occurs? Evidence from Customers of Commercial Banks in Eldoret Town, Kenya. African Journal of Education, Science and Technology, 6, p.40–52.

Recent Publications

Osoro, R., Cheboi, J. & Limo, P., 2021. The Effect of Forensic Accounting Practices on Incidence of Fraud in Kenya. Journal of Business Management and Economic Research, 5(2).

Cornelius, K., Tenai, J. & Limo, P., 2021. Moderating Effect of Board capital on Firm Leverage and Financial Performance of Firms listed at Nairobi Securities Exchange in Kenya. Journal of Business Management and Economic Research, 5(1), p.1-10.

Kiptum, T.K., Koske, N. & Limo, P., 2021. Effects of Income Diversification and Financial Performance of Kenyan Commercial Banks. Journal of Economics, Finance and Management Studies, 4(8).

Kurere, C., Limo, P. & Tenai, J., 2021. Interaction of Board Capital on Dividend Pay-Out and Financial Performance of Firms listed at Nairobi Securities Exchange in Kenya. African Journal of Education, Science and Technology, 6, p.1–10.

Patrick Kibiwot Limo

Lecturer of Management

Does Relationship Quality Affect Customer Satisfaction when Service Failure Occurs? Evidence from Customers of Commercial Banks in Eldoret Town, Kenya

Citation:

Recent Publications

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