Citation:
Nebert, M.K., et al., 2015. Human Element of Service Delivery and Customer Retention: The Case of a Selected Service Enterprise in Kenya. International Journal of Management Sciences, 5, p.175–186.
Gloria J. Tuwei
Tutorial Fellow
Department Management Science & Entrepreneurship, School of Business and Economics.
Moi University, P.O. Box 3900-30100, Eldoret, Kenya.
