Year |
Qualification |
Institution |
| 2011 | Doctor of Philosophy in Business Management (Marketing) Thesis title: "Effect of Complaints Resolution Strategies on Customer Satisfaction in Banks, Eldoret, Kenya" | Moi University |
| 2001 | Master of Business Administration ( MBA) Thesis Title: "Competitive Responses of Petroleum Firms to Competition in Kenya" | University of Nairobi |
| 1997 | Bachelor of Commerce | University of Nairobi |
Joel K. Chepkwony
Associate Professor
School of Business & Economics, Department of Marketing & Logistics
Moi University
