Citation:Chepkwony, J.K., 2011. Effect of Complaints Resolution Strategies on Customer Satisfaction in Banks, Eldoret, Kenya.ExportThesis Type:PhD thesis Google Scholar
Joel, C., et al., 2012. Effects of distributive justice complaints resolution strategies on customer satisfaction in Kenya’s banking industry.
Chepkwony, J.K., 2011. Effect of Complaints Resolution Strategies on Customer Satisfaction in Banks, Eldoret, Kenya.
Chepkwony, J.K., 2001. Strategic responses of petroleum firms in Kenya to challenges of increased competition in the industry. University of Nairobi.