Effects of Customer Satisfaction on Customer Loyalty in Selected Hotels in Nairobi, Kenya

Akunja, L., 2020. Effects of Customer Satisfaction on Customer Loyalty in Selected Hotels in Nairobi, Kenya.

Recent Publications

Akunja, L., 2020. Institutional Frameworks for Sustainable Human Resource Management. Sustainable Human Resource Management in Tourism: African Perspectives, p.93.

Akunja, L.A., 2020. Brand Image as a Determinant of Customer Loyalty in Selected Nairobi Hotels. East African Journal of Business and Economics, 2, p.29–42.