BTM 311: Quality Management Systems

Offered:

2019

Recent Publications

Muchiri, M.J., Kieti, D.M. & Nthiga, R.W., 2018. The availability of interpretation media and tourists’ satisfaction with movie induced tourism in Kenya. . International Journal of Tourism and Hospitality Reviews, 5(2), p.244-252.

Muchiri, M.J., Kieti, D.M. & Nthiga, R.W., 2018. Effect of stereotypes created by movies on the satisfaction of tourists with movie induced tourism (MIT). African Journal of Hospitality, Tourism and Leisure, 7(4).

Sepula, M.B., et al., 2018. Does Grading Standard Dimensions of Hotel Rating System predict customer satisfaction? Empirical evidene from Malawi. Journal of Tourism and Management, 6(2), p.149-163.