, 2022. The Effectiveness of Customer-Centric Approach in Understanding Tourist Behaviour: Selected Tour Companies in Arusha, Tanzania . Journal of Forestry and Nature Conservation, 91(1), p.89-100.
Publications
, 2021. Strategies Adopted by Airlines to Sustain Ticket Sales Performance Post the Zero Commission Policy: A Case of Kenya Airways (KQ). Universal Journal of Management, 9(2), p.52-61.
, 2019. Assessing the relationship between brand message and guests’ choice in the Sarova hotel chain in Nairobi . Journal of Hotel and Tourism Management, 7(2), p.39-46.
, 2019. Efficacy of the Use of Mobile Applications on Front Office Operations; a Case Study Hilton Hotel Nairobi. Journal of Hospitality & Tourism Management, 2(1), p.1-16.
, 2019. Offer quality affecting consumption of hospitality products and services in franchised restaurants in Nairobi Central Business district Kenya. Journal of Hotel and Tourism Management , 7(1), p.37-46.
, 2015. Information and communication technologies innovations adoption and implications to travel agencies in Nairobi, Kenya, International Journal of Tourism Spectrum. International Journal of Tourism Spectrum, 1(1), p.1-9.
, 2015. Limitations to community participation in tourism development in kakamega forest national reserve. Thematic proceedings of Atlas Africa Conferences , 8, p.57-62.
, 2015. Relationships between gender representation in the hospitality industry and enterpreneural activities in Kenya. Thematic proceedings of Atlas Africa Conferences , 9, p.91-101.
, 2015. The strategic response by travel agents in Kenya to opportunities and threats of ICT development. African Journal of Hospitality, Tourism and Leisure , 4(2), p.1-10.
, 2009. ) Impacts of stock exchange on the Kenyan economy: A case study of Nairobi Stock Exchange. Journal of Agriculture Pure and Science and Technology, Volume 2, p.32-44.
, 2009. An Investigation of ICT Diffusion and Utilization among Small Scale Traders in Kenya: A case of Bamburi – Shanzu. East African Journal of Information Sciences, Volume 2(2), p.95-103.