Effect of distributive justice complaints resolution strategies on customer satisfaction in Kenya's banking industry

Citation:

Chepkwony, J., et al., 2012. Effect of distributive justice complaints resolution strategies on customer satisfaction in Kenya's banking industry. European Journal of Business and social sciences, 1, p.87–96.

Recent Publications

Kisubi, M., Korir, M. & Bonuke, R., 2021. Entrepreneurial Education and Self-employment: Does Entrepreneurial Self-efficacy Matter?. SEISENSE Business Review, 1, p.18–30.

Nzila, C. & Korir, M., 2021. Are the capabilities for renewable electrification in place?: A Kenyan firm-level survey. In Building Innovation Capabilities for Sustainable Industrialisation. Routledge, p. 111–137.

Kisubi, M.K. & Korir, M., 2021. Entrepreneurial training and entrepreneurial intentions: A mediated mediation analysis of entrepreneurial self-efficacy and attitude of undergraduate finalists in Uganda. SEISENSE Journal of Management, 4, p.73–84.

Kisubi, M.K., Bonuke, R. & Korir, M., 2021. Entrepreneurship education and self-employment intentions: A conditional effect of entrepreneurial self-efficacy evidence from a developing country. Cogent Business & Management, 8, p.1938348.

Kitigin, B., Korir, M. & Chepkwony, K., 2021. E-Banking Technology Characteristics and Performance of Micro and Small Enterprise in Kenya: A Moderated Mediation Model of Adoption and Innovative Behavior. SEISENSE Journal of Management, 4, p.13–30.

Leah, R.C., Michael, K.K. & Joyce, K.K., 2021. Effect of Dynamic Capabilities on Competitive Advantage of Manufacturing Firms in Nairobi, Kenya. American Journal of Management Science and Engineering, 6, p.11.

Michael Korir

Professor & Director, Quality Assurance

Effect of distributive justice complaints resolution strategies on customer satisfaction in Kenya's banking industry

Citation:

Recent Publications

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