. Effects of distributive justice complaints resolution strategies on customer satisfaction in Kenya’s banking industry. European Journal of Business and social sciences. 2012;1:87–96.
Publications
. Effects of fraud and forgery and performance in hotels in Nairobi, Kenya. International Journal of Research in Commerce, Economics and Management. 2012;2:29–33.
. Effects of network structure on performance of minor event management ventures in Kenya. European Journal of Business and Social Sciences. 2012;1:34–45.
. Elementary Kenyan Sign Language: Towards Inclusive Education. Nairobi: Kenya Institute of Special Education; 2012 p. .
. Embracing pro-poor strategies in community tourism enterprises: The case of Il-Ngwesi Community Group Ranch, Kenya. The Journal of the College of Humanities and Social Sciences. 2012:1.
. Emotional Intelligence and Leadership–A Case for Quality Assurance Managers in Kenyan Universities. In: Emotional Intelligence-New Perspectives and Applications. InTech; 2012.
. Empowering rural women in Kenya to alleviate poverty through provision of information: the case of Vihiga District in Western Province. In: Information for Sustainable Development in a Digital Environment Conference. Kenya Library Association Nairobi; 2012. p. 31–37.
. Environmental impacts of tourism in protected areas. Journal of Environment and Earth Science. 2012;2:64–73.
. Evaluation of alternative selection objectives and schemes for optimization of village goat improvement programs. Livestock Research for Rural Development. 2012;24.
. Evaluation of Counseling Programmes: A Focus on Public Universities in Kenya. Germany: Lambert Academic Publishing. 2012.
. Extent of Adoption of Quality Management Systems in the Hospitality and Catering Industry: A Study of Selected Establishments in Nairobi. Implementations The Qms In Airline Industry. 2012.
. Factors contributing to drug abuse among the youth in Kenya: A Case of Bamburi Location. Elixir International Journal. 2012;46:8259–8267.
. Factors influencing domestic tourism for urban and semiurban populations around Nairobi National Park, Kenya. Tourism analysis. 2012;17:79–89.
. Factors influencing self initiated staff training among middle level staff in Moi university - Kenya. International Journal of Current Research. 2012;4(2):299-303.
. Factors that affect the Outcome of Outside Catering in Kenya. Food Science and Quality Management. 2012;9:8–16.
. Factors that influence career choice of hospitality students in Moi University, Kenya. Journal of Education and Practice. 2012;3:83–90.