Effects of distributive justice complaints resolution strategies on customer satisfaction in Kenya’s banking industry. European Journal of Business and social sciences, 1, 87–96. European Journal of Business and Social Sciences.
(2012). Publications
Effects of fraud and forgery and performance in hotels in Nairobi, Kenya.. International Journal of Research in Commerce, Economics and Management, 2, 29–33. International Journal of Research in Commerce and Management.
. (2012). Effects of network structure on performance of minor event management ventures in Kenya. European Journal of Business and Social Sciences, 1, 34–45.
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(2012).
Elementary Kenyan Sign Language: Towards Inclusive Education. Nairobi: Kenya Institute of Special Education.
(2012). Embracing pro-poor strategies in community tourism enterprises: The case of Il-Ngwesi Community Group Ranch, Kenya. The Journal of the College of Humanities and Social Sciences, 1.
(2012).
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Emotional Intelligence and Leadership–A Case for Quality Assurance Managers in Kenyan Universities. In Emotional Intelligence-New Perspectives and Applications. InTech.
(2012). Empowering rural women in Kenya to alleviate poverty through provision of information: the case of Vihiga District in Western Province. In Information for Sustainable Development in a Digital Environment Conference (p. 31–37). Kenya Library Association Nairobi.
(2012). Empowering women to alleviate poverty through provision of information (p. 364). Saarbrucken, Germany: VDM Verlag Dr Muller Gmbh & Co..KG.
(2012). Environmental impacts of tourism in protected areas. Journal of Environment and Earth Science, 2, 64–73. International Institute for Science, Technology & Education (IISTE).
. (2012). Ethical issues in a stage 1 cognitive-behavioral therapy feasibility study and trial to reduce alcohol use among HIV-infected outpatients in western Kenya. Journal of Empirical Research on Human Research Ethics, 7, 29–37. SAGE Publications Sage CA: Los Angeles, CA.
(2012). Evaluation of alternative selection objectives and schemes for optimization of village goat improvement programs. Livestock Research for Rural Development, 24.
(2012). AN EVALUATION OF CITIZEN PARTICIPATION IN MANAGEMENT OF. KENYATTA UNIVERSITY.
(2012). Evaluation of Counseling Programmes: A Focus on Public Universities in Kenya. Germany: Lambert Academic Publishing.
(2012). Extent of Adoption of Quality Management Systems in the Hospitality and Catering Industry: A Study of Selected Establishments in Nairobi.. Implementations The Qms In Airline Industry.
(2012). Extent of adoption of Quality Management Systems in the hospitality and catering industry: a study of selected establishments in Nairobi. Food Science and Quality Management, 9. Citeseer.
(2012).
(2012).
Factors affecting the selection of optimal suppliers in procurement management. International Journal of humanities and social science, 2, 189–193.
(2012). Factors associated with first-line antiretroviral therapy failure amongst HIV-Infected African patients: A Case-control study. World Journal of AIDS, 2, 271. Scientific Research Publishing.
(2012). Factors associated with willingness to accept a routine offer of HIV test in a large referral hospital in Western Kenya. East African Journal of Public Health, 9, 44–50.
(2012).